How Think Research Replaced 6+ Tools with One Unified Platform
Think Research went from fragmented spreadsheets and email chaos to a single, bespoke web application across sales, delivery, finance, and forecasting – cutting wasted admin time and boosting overall efficiency.
From Spreadsheets to Scalable Systems in 12 Months
Think Research replaced paper, email, and spreadsheets with a live platform – automating finance, de-risking projects, and empowering staff.
Real-Time Oversight
Sales, delivery, and finance now run from one interface - no rekeying, reconciling, or waiting on updates.
Finance Fully Automated
Invoices, expense approvals, and forecasting sync with Xero - eliminating admin lag and manual entry errors.
Business-Wide Confidence
Everyone, from project managers to directors, now works from the same up-to-date view - decisions are easier.
The Problem:
Siloed Systems Slowed Projects and Blocked Visibility
Think relied on a patchwork of spreadsheets, paper forms, and email trails to manage projects and finances – fragmented tools created confusion, duplication, and wasted hours across teams.
Senior leaders lacked live visibility across business functions. This created risks, slowed down billing and forecasting, and made scaling complex – especially with rising staff numbers and client demands.
“Everything was done by separate pieces of paper, systems and spreadsheets… hard to take a view across the company.”
Steve Leighton
Airports Director • Think Research
From Bottleneck to Breakthrough: One App for the Whole Business
Yammayap replaced Think’s patchwork with a custom-built web platform covering CRM, project tracking, risk management, and finance. Integrated with Xero and designed around real-world roles, it eliminated friction and aligned the entire company.
Unified Platform Delivered
All core workflows - from sales to invoicing - now live in one central system.
Live Project Status
Project stages, risk logs, and financials are tracked in real time.
End-to-End Xero Sync
Expenses and invoices now flow directly through to finance.
Iterative, Fast Delivery
Delivered in sprints, with feedback and iteration every week.
Manual Tools Retired
Old spreadsheets, docs, and niche tools no longer needed.
Staff Now Self-Serve
Everyone can track progress, budgets, and deadlines - without needing to ask finance or ops.
“We have been able to cancel our paid‑for subscriptions… our staff have full and instant access to all the information they need to make their jobs easier.”
Why It Worked:
Discovery Grounded in Real Roles, Not Assumptions
We started with a small, testable build that proved impact and built internal momentum. Discovery sessions included team leads from sales, delivery, and finance – ensuring the system matched how people actually work.
By designing for humans first – not tech – they iterated language, flow, and features weekly. The team replaced confusion with clarity and change fear with confidence— – anchored in shared understanding and results-focused development.
“We have been able to cancel our paid‑for subscriptions… our staff have full and instant access to all the information they need to make their jobs easier.”
Lean Operations and Empowered Teams, Built to Scale
Think Research unlocked scalable growth, simplified delivery, and gave their teams tools they’re proud to use.
Fewer tools = lower costs
Eliminating spreadsheets and subscriptions freed up budget and reduced software sprawl.
Unified view = fewer errors
Teams now work from the same data, reducing rework and billing issues.
Automated finance = saved time
Syncing expenses and invoices with Xero cut admin time and delays.
Live updates = faster action
Real-time project visibility helps staff respond to risks and stay ahead of issues.
More from our clients
See what bespoke software can do when you solve the real problem first.
“Yammayap know our business better than we do. They’ve helped us with our revenue and generated more quotes more efficiently, with fewer mistakes. What's been achieved is revolutionary”
Ben Hart • Managing Director • Vinyl Solutions
“Yammayap didn’t just build what we asked - they challenged our thinking, understood our business, and helped us get it right. The end product has exceeded our expectations”
Gary Trudgett • Marketing Director • Tower Supplies
"Yammayap are a great bunch, they’re friendly and work well with our team, they ask the right questions and immerse themselves in our business. I wouldn’t work with anyone else"
Gez Hixson • Chief Operating Officer • Outpost VFXBring your quoting chaos. We’ll help you simplify it.
We’ll come ready to listen, map out how quoting really happens in your business, and help you find the next step toward faster, better quotes.
