Highworth Business

Business Automation, CRM Integration, a Dynamic sales machine.

The Highworth Insurance teams were steadily increasing in size. The renewal business utilised an insurance industry system to provide renewal premium calculations but the processing of the renewals required a large amount of manual effort to get up to date data from within it. Spreadsheets were extensively used to collate data and record activity however the process was slow and becoming unreliable with the growth of the team. Errors were easily made and extracting data was time consuming.

Yammayap analysed the process, discussed at length the frustrations and pain points from the team and set about designing software to automate the data collection into a fully automated, intelligent lead distribution system.

This was extensively enhanced to add numerous features to give accurate up to date information to sales agents and team leaders. Lengthy manual individual processes were turned into automated batch operations saving hundreds of hours of admin time.

Having demonstrated a successful rollout over a 6 month period, a similar exercise was carried out to transform the process and management of the new lead handling.

The Yammayap business automation system sits at the very heart of Highworth and has seen the teams grow significantly, revenues increase and the business has recently been acquired by a larger insurance group.

Further functionality is being created and Yammayap enjoy an excellent ongoing working relationship with the management team.

Highworth Insurance

Yammayap have worked with us since our inception, from our branding, our website and now all our internal systems, they’ve repeatedly demonstrated their ability to understand our requirements and deliver.

Toby Green
Director